Dispute Management

Dispute (Resolutions) Management

Overview

Generally, transactions are conducted smoothly on easyrush.in. However, there may be some cases where both the Buyers and Company may face issues. At easyrush.in, we have a Dispute Resolution process in order to resolve disputes between Buyers and Company.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and Company in connection with a transaction on the Website.

How does a 'dispute' occur in the Marketplace ?

Disputes are filed as a result of a disagreement between the Buyer and the Company. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Company raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Company's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to dispute@easyrush.in, while the Company can write to info@easyrush.in, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

  1. Wrong item received
  2. Item Not as described
  • Damaged or Seal broken on Product
  • Part/Accessory missing
  • Company Description/Specification Wrong
  • Defective (Functional issues)

In case the Company rejects the return request of the Buyer, and Buyer raises a dispute, then Easyrush.in will try to resolve the dispute. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Company. If the dispute is settled in favour of the Company, Buyer is entitled to any refund.

Note : The place of jurisdiction shall be exclusively in Indore.

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info@easyrush.in