Generally, transactions are conducted smoothly on easyrush.in. However, there may be some cases where both the Buyers and Company may face issues. At easyrush.in, we have a Dispute Resolution process in order to resolve disputes between Buyers and Company.
A 'Dispute' can be defined as a disagreement between a Buyer and Company in connection with a transaction on the Website.
Disputes are filed as a result of a disagreement between the Buyer and the Company. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Company raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Company's payment for that order is put on hold immediately until the issue is resolved.
Whenever there is a disagreement, the Buyer can write to firstname.lastname@example.org, while the Company can write to email@example.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.
Following are the indicative examples of potential disputes:
In case the Company rejects the return request of the Buyer, and Buyer raises a dispute, then Easyrush.in will try to resolve the dispute. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Company. If the dispute is settled in favour of the Company, Buyer is entitled to any refund.Note : The place of jurisdiction shall be exclusively in Indore.